CIMdata PLM Industry Summary Online Archive
7 February 2007
Product News
Convergys and Tribold Deliver Consolidated Enterprise Catalog for Single Customer View
Convergys Corporation and Tribold announced the enhancement of Convergys' InfinysT Business Support System with additional product management capabilities. Through the integration of Tribold's Product Portfolio Manager application software, Convergys will enable Communication Service Providers (CSP) to centralize vital product data into a single enterprise catalog, improving data integration, product lifecycle management, business intelligence, and channel management.
By integrating Tribold's suite of Product Management application software to the Infinys BSS solution, CSPs can create, manage, and control their products end-to-end, from business case development to product retirement, within a single view across all disparate BSS and OSS systems. This enables improvements in a CSP's product management performance, reducing time to market for convergent services while increasing profit margins.
"Convergence is driving the need for operators to provide better product and service alignment. Yet, current back-office architectures are a challenge to this alignment," said François Lançon, Convergys Senior Vice President of Product Management and Marketing. "Integration of Tribold's Product Portfolio Manager application within the Infinys footprint addresses this back-office challenge with a single view of all products and services for each customer."
"Effective management of the vast array of product and service bundles in a convergence environment is one of the most significant challenges facing CSPs today," said Catherine Michel, CTO of Tribold. "This has led to the increasing demand from CSPs for a management solution. Today's partnership with Convergys , combining the capabilities of Infinys with the product management capabilities of our application, directly addresses this demand and ensures CSPs can maximize the profitability of their products and take full advantage of the convergent services opportunity."
Infinys software drives true convergence while enabling operators to evolve their BSS environments with minimal risk. Built on a modular architecture, Infinys software provides scalability, flexibility, investment protection, and support. With Infinys, Convergys clients - ranging from mobile to wireline to cable and satellite service providers - have the capability for rapid market innovation via their bundling of convergent voice, video, and data content for their residential and business customers.
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