CIMdata PLM Industry Summary Online Archive
1 November 2007
Implementation Investments
Force10 Networks Adopts SigmaQuest's On-Demand Suite of Performance Intelligence Software
SigmaQuest TM Inc . announced that Force10 Networks® has adopted SigmaQuest's On-Demand suite of SigmaSure products. The software is designed so Original Brand Owners (OBOs), like Force10, can manage and track product quality and performance data throughout design, manufacturing and post-sales RMA/Warranty cycles.
"The SigmaQuest solution allows us to cost effectively track the performance of our switches and routers from design to deployment to better serve our customers and ensure their satisfaction," said Bahman Sohrabi, vice president of global services at Force10. "SigmaQuest's on-demand model eliminates the costly IT infrastructure of managing this process ourselves and allows us to focus on what we do best - develop innovative products that help customers transform their networks into strategic assets."
Force10 purchased SigmaQuest entire suite of On-Demand software products, after successfully using SigmaQuest's Manufacturing and Test Insight module for the past year. This initially purchased module continuously monitors product quality throughout the manufacturing process at globally dispersed facilities and in real-time through the use of dashboards and alerts. The newly adopted offerings include RMA & Warranty Insight, to analyze product return data, track trends and get to the root cause of all issues. Force10 is also deploying the new Repair Insight and Genealogy modules, which will allow Force10 to link back to factory rework/repair its bill-of-materials, as-built data and test results to identify the root cause of any product issues or failures.
" Force10 leads the industry in understanding the widespread benefits of closed-loop quality system," said Nader Fathi, CEO of SigmaQuest Inc. "As Force10 continues to grow its customer base and expand its global supply chain, SigmaQuest will play an integral role in ensuring quality and customer satisfaction."
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