CIMdata PLM Industry Summary Online Archive
24 October 2007
Product News
New Open Text Business Solutions Give Customers Using SAP® Applications 360-Degree Views of Data, Business Documents
Open TextT Corp. announced new business solutions that give companies using SAP® applications a 360-degree view of supplier and employee information, including document and email content, in the context of SAP solutions. The company also announced a new data access solution that makes information contained in SAP solutions and other systems easily accessible to customers, partners and employees. Using these solutions, companies can increase process efficiency, more easily meet regulatory requirements, and improve employee, customer and business partner satisfaction.
The new Livelink ECM - Supplier Information Management and Livelink ECM - Employee Information Management solutions are part of the Open Text Business Suite for use with SAP solutions, a growing portfolio of 360-degree solutions that deliver enterprise content integrated with other business applications and data, thereby bridging silos of information. Earlier this year, Open Text released Livelink ECM - Customer Information Management (CIM), which provides a comprehensive view of all customer content and data. A key aspect of Open Text solutions is integration with desktop clients in use at most businesses, including the SAP GUI, SAP NetWeaver® Portal, and Microsoft Office. CIM is also a featured Microsoft Office Business Application (OBA).
"Our family of 360-degree solutions assembles content from across various SAP applications as well as other sources and makes it available through the user interface of choice for a particular user community," said Patrick Barnert, Vice President for SAP Applications at Open Text. "These applications dramatically increase productivity by putting accurate and complete information in the hands of workers when they need it, in the context of their normal work environment. These enterprise-ready solutions are a direct outcome of the close relationship we have with both SAP AG and Microsoft, coupled with our deep expertise in helping companies manage enterprise content."
Livelink ECM - Supplier Information Management
Livelink ECM - Supplier Information Management (SIM) provides a 360-degree view of supplier and purchasing data and documents, whether it is managed in the SAP ERP or SAP Supplier Relationship Management (SAP SRM) application. It enhances the information in SAP applications with external documents and other content to optimize the order approval process, enabling workers and managers to make better decisions faster. The solution assembles content from various sources such as email and document repositories, consolidates results and displays them in the choice of interface, including the SAP GUI or SAP NetWeaver Portal.
With SIM, the procurement environment is transformed so that all of the relevant content is a mouse click away. The tedious paper shuffle is eliminated and the correct people are involved using predetermined business logic for a specific scenario. Best practice design is used for an optimized and automated procurement solution based on business processes. It results in faster processing time and cost savings while adhering to financial audit traceability requirements. Livelink ECM - Supplier Information Management is currently available. For more information go to: http://www.opentext.com/sim
Livelink ECM - Employee Information Management
Livelink ECM - Employee Information Management (EIM) from Open Text provides human resource (HR) departments with a complete solution that eliminates frustrating paper chases and supports the SAP ERP Human Capital Management (SAP ERP HCM) solution. Using the EIM solution, all printed documents from employees and job applicants, master data and internal personnel documents are stored and immediately available from complete electronic personnel files. This ensures that personnel activities and processes are performed quickly and easily. And because EIM functionality can be used with the SAP GUI or the SAP NetWeaver Portal, HR employees can quickly begin using the solution with minimal training. In addition, content can be delivered through SAP Employee Self-Service application-based portals.
The ECM capabilities of EIM can transform an HR department. Instead of spending hours on time-consuming, labor-intensive administrative tasks, EIM optimizes and automates many repetitive tasks, so that HR staff is freed up to focus on strategic activities, such as recruitment, skills development, support, compensation and reporting. An HR organization that can focus on strategy provides more value. Livelink ECM - Employee Information Management is currently available for use with SAP ERP HCM. For more information go to: http://www.opentext.com/eim
Livelink ECM - Shared Document Access
Livelink ECM - Shared Document Access provides customers, partners and employees with a personalized overview of all documents related to a specific business process in a secure manner. For example, Shared Document Access enables customers external to the company to see order status, invoices and other information through a self-service portal, whether the documents are stored in SAP solutions or in other core applications. This helps increase customer and partner satisfaction due to improved service, as well as cost reductions from improvements in process efficiency.
This solution is also ideal for such industries as high-tech or aerospace which are subject to special compliance requirements and must guarantee sustained access to SAP data and documents. Using Livelink ECM - Shared Document Access, this information can be stored in a tamper-proof repository and made available at any time regardless of the originating system. Livelink ECM - Shared Document Access is available now. For more information, go to: http://www.opentext.com/sda
In addition to the new solutions, Open Text also announced that Livelink ECM - Customer Information Management has added full support for Microsoft Outlook 2007. For more information, go to: http://www.opentext.com/cim .
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