CIMdata PLM Industry Summary Online Archive
4 September 2007
Events News
SigmaQuest CEO to Present at 3rd Annual Warranty Management & Reverse Logistics Summit
SigmaQuest T Inc. announced that its CEO, Nader Fathi, will be presenting at the 3rd Annual Warranty Management & Reverse Logistics Summit to be held on September 24-27, 2007 at the Summit Executive Centre in Chicago.
The topic of Fathi's workshop is "Best Practices in Mining Warranty Data to Improve Product Quality and Design." The presentation will be given on Monday, September 24 from 5:45 a.m. - 8:45 p.m.
Fathi's workshop will cover how manufacturers surviving in today's fast-paced world require more than a solid business strategy, innovative technology, a skilled workforce and a bit of luck. From here, he will explain how they need to pay close attention to quality throughout the entire product lifecycle and approaches for doing this. For instance, warranty data can provide the manufacturer with a vital source of information regarding a product's operation and failures. It can also act an as an indicator of customer satisfaction. Through new on-demand solutions, top manufacturers can collect and analyze quality and warranty data from both upstream and downstream entities in the supply network to increase overall product quality and in turn end customer satisfaction.
About The 3rd Annual Warranty Management & Reverse Logistics Summit
The 3rd Annual Warranty Management & Reverse Logistics Summit brings together industry thought leaders to share how they've managed to keep their warranty costs down and product returns to a minimum. They will share with you case studies on how they've transformed aftermarket processes to improve product quality, reduce service costs, and enhance customer loyalty. For more information, visit http://www.iqpc.com/us/warranty .
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