CIMdata PLM Industry Summary Online Archive

23 August 2007

Company News

ZwCAD Announces New Technical Support; Online Forum and Live Support Now Available

ZwCAD, Inc., developers of 2D and 3D CAD products, announced the debut of its interactive online discussion forum and Live Support options, both available now at, http://www.zwcad.org/ . The aim of the online forum is to provide a mechanism for users to communicate with each other and allow free discussion between ZwCAD users all over the world. The new Live Support option will also enable ZwCAD users to discuss and ask questions to ZwCAD technical support staff.

The Live Support option is now available on the ZwCAD home page, where technicians can walk users through questions step-by-step, helping to solve any problems that may come up while using ZwCAD.

"We are thrilled about the new Live Support option, establishing a new way for users to get timely instruction and technical support from ZwCAD staff," said Owen Zi, ZwCAD Director.

With the new online forum, users now have an intuitive interface for publicly posting questions or answers about ZwCAD products, getting tips and learning from other users' experience. ZwCAD hopes to build a community where users can gain insightful knowledge and answers from fellow ZwCAD users.

"With our online discussion forum, users are really in the driver's seat. As they use these discussion forums, the knowledge base of users will increase with everyone obtaining an increased knowledge of ZwCAD in a timely fashion," said Zi. "In turn, ZwCAD will have a better idea of which topics are covered most frequently and we will be able to incorporate this user feedback into future product development and forum tips."

The ZwCAD forum and Live Support is open to all, but to join in on specific discussions, or post your individual ideas, and feedback, you must join the ZwCAD forum by creating a unique username and password.

To join the ZwCAD forum, please visit: http://www.zwcad.org/forum .

To join ZwCAD Live Support, please visit: http://www.zwcad.org/

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