CIMdata PLM Industry Summary Online Archive
May 14, 2007
Company News
Aspen Technology Wins Award for Best Online Support-Receives SSPA's STAR Award for Excellence in Self-Service Capabilities
Aspen Technology, Inc., a leading provider of software and services to the process industries, today announced that it is the recipient of the 2007 SSPA STAR Best Online Support Award presented by the Service & Support Professionals Association (SSPA), the most influential association for technology service and support professionals. This award is presented annually to the company that effectively promotes self-service capabilities, instructs customers on the use of the self-service systems and tools, offers consistent and integrated interfaces, and measures customer success through usage of metrics for ongoing improvement. The 2007 award represents the third such honor for Aspen Technology; it had been recognized previously by SSPA for customer service excellence in 2003 and 2004.
The STAR Awards for Best Practices provide industry peer recognition to companies that have developed, implemented, and benchmarked the most innovative and efficient processes for service and support delivery. Companies seeking this award must pass a rigorous review by a select industry committee, providing specific baseline data, a detailed description of the process, performance metrics, returns and benefits, and other information about what makes their best practices unique.
"To be recognized by our peers as providing the best online support is welcome validation for all the hard work our valued and talented teams of professionals have invested in creating self-service capabilities that are truly exceptional. Customer support and service are critically important to Aspen Technology and this award speaks to that dedication," said Michele Triponey, senior vice president, global customer support and training, Aspen Technology. "This accomplishment was made possible by the outstanding teamwork exhibited by our support consultants and our support technology and customer care teams. I look forward to working with these groups as we continue to reach new heights in creating value for our customers."
"Given the increased complexity of today's home and enterprise technologies, the differentiating factor in the overall customer experience often comes down to the quality and breadth of support they receive. The caliber of this year's competition has really raised the bar for excellence and sets the standard for world-class service and support organizations," said Stephen Smith, executive director, SSPA.
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